MONKEY 9 COM. LTD provides shipping arrangements for products purchased from the company. This policy explains the terms applicable to the preparation, dispatch and transportation of orders.

Order Processing

Orders are prepared for shipment once payment has been confirmed and the purchased items are available.

Processing time may vary depending on the type, quantity and availability of the products ordered. Orders received outside normal business days may be processed on the next business day.

Shipping Coverage

Shipping is available to locations within Nigeria where suitable courier or logistics services operate.

Shipping to locations outside Nigeria may also be arranged where international shipping services are available.

Certain locations may attract additional shipping charges due to distance, accessibility or courier requirements.

Shipping Methods

MONKEY 9 COM. LTD may use third-party courier companies, logistics providers or other transportation services to ship customer orders.

The shipping method used may depend on the destination, nature of the products, package size and available courier services.

Shipping Charges

Shipping costs are determined based on factors such as:

Destination;
Weight of the shipment;
Package dimensions;
Quantity of items;
Selected shipping method; and
Applicable international shipping requirements.

The applicable shipping charge will be communicated before shipment where necessary.

Dispatch

Once an order has been prepared and transferred to the selected courier or logistics provider, it will be considered dispatched.

Where available, a shipping reference or tracking number may be provided to enable the customer to follow the progress of the shipment.

Shipping Timeframes

Estimated shipping periods may vary depending on the destination and transportation service used.

Shipping estimates may also be affected by:

Public holidays;
Weather conditions;
Transportation disruptions;
Courier operating schedules;
Customs procedures; and
Other circumstances outside the company's reasonable control.

Any timeframe provided is an estimate and does not constitute a guaranteed arrival date.

Shipping Information

Customers must provide accurate shipping information when placing an order, including the recipient's name, address and contact number.

Incorrect or incomplete shipping information may result in additional charges, shipment redirection or the return of the package.

Any additional shipping expense resulting from incorrect information supplied by the customer may be charged to the customer.

Shipment Tracking

Where tracking is supported by the selected logistics provider, customers may use the tracking reference supplied to monitor the shipment.

Tracking information and updates are subject to the systems and procedures of the relevant shipping provider.

Lost or Damaged Shipments

If a shipment is lost or damaged while in transit, the matter will be reviewed with the relevant courier or logistics provider.

Customers may be required to provide the order reference, photographs or other relevant information to support an investigation.

Any resolution will depend on the circumstances of the shipment and the applicable terms of the shipping provider.

International Shipping

International shipments may be subject to customs clearance, import restrictions, duties, taxes or other charges imposed by authorities in the destination country.

Unless otherwise agreed, such charges are the responsibility of the recipient.

MONKEY 9 COM. LTD is not responsible for delays resulting from customs inspections, regulatory procedures or other requirements imposed by authorities outside Nigeria.

Changes Before Shipment

Any request to change the shipping address or other shipping information should be made before the order has been dispatched.

Once a shipment has been transferred to the courier, changes may be subject to the courier's procedures and may attract additional charges.

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MONKEY 9 COM. LTD

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