MONKEY 9 COM. LTD respects the privacy of its customers, website visitors, and business contacts. This Privacy Policy explains how personal information may be collected, used, stored, disclosed, and protected in connection with horticultural services, product sales, payments, deliveries, and related website interactions.
1. Information We Collect
We may collect:
a. Full name
b. Email address
c. Telephone number
d. Billing and delivery address
e. Order, booking, and transaction information
f. Service requirements and related instructions
g. Payment information processed through authorized service providers
h. Customer service communications
i. Device information, browser details, IP address, and website usage data
j. Cookies and similar tracking technologies
2. How We Use Information
We may use information collected to:
a. Process orders, bookings, and payments
b. Deliver horticultural services and fulfill purchases
c. Communicate regarding schedules, deliveries, updates, support, and complaints
d. Improve website functionality and customer experience
e. Detect, prevent, and investigate fraud or misuse
f. Maintain internal records
g. Comply with legal, tax, audit, and regulatory obligations
3. Legal Basis for Processing
Where applicable law requires a lawful basis, MONKEY 9 COM. LTD may process information on the basis of contract performance, legitimate business interests, legal compliance, fraud prevention, dispute management, and consent where consent is specifically required.
4. Cookies and Similar Technologies
The website may use cookies and similar technologies to maintain website functionality, remember preferences, understand user activity, and improve service performance. Users may manage cookies through browser settings.
5. Sharing of Information
MONKEY 9 COM. LTD does not sell personal data. Information may be shared where reasonably necessary with:
a. Payment processors
b. Delivery and logistics partners
c. Technology and hosting providers
d. Professional advisers
e. Regulators, auditors, law enforcement, or competent authorities where required by law
6. Data Retention
Information is retained only for as long as reasonably necessary for order fulfillment, service delivery, support, legal compliance, accounting, audit, fraud prevention, dispute resolution, and legitimate business records.
7. Security
MONKEY 9 COM. LTD takes reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure.
8. User Rights
Subject to applicable law, users may have rights to request access to their personal data, request correction, request deletion in appropriate cases, restrict or object to certain processing, and withdraw consent where consent applies.
9. Third Party Services
The website may use third party services such as payment gateways, delivery tools, hosting services, or analytics platforms. MONKEY 9 COM. LTD is not responsible for the independent privacy practices of third parties not controlled by the company.
10. Changes to this Policy
This Privacy Policy may be updated from time to time. The revised version becomes effective when posted on the website with the updated effective date.